Submit a complaint
If something about Stats4U is not right for you, tell us. This page shows where a complaint goes, what happens next, and which other bodies you can turn to.
What this route is for
For complaints about the service itself: about how your data or that of your visitors is handled, about a decision of ours – a block or a deletion, say –, about the advertising on these pages, or about the way you were treated.
It is not meant for technical questions – “my counter is not counting”, “I have lost my management link”. Those go faster through support; it is the same form, only with a different category.
How to submit a complaint
Through the form, with the category “Complaint about the service” – it is already selected. Write what happened and what you expect; if it concerns a particular counter, give its number. It does not work without an e-mail address we can reply to.
What happens next
Your complaint arrives in the same mailbox as every support request and is read by hand. The answer comes by e-mail to the address you give – usually within two days. There is no automatic acknowledgement of receipt; this server does not send bulk mail. And you do not have to exhaust this route before turning to one of the bodies below.
Without the form: e-mail or letter
The form needs JavaScript, because it sends along a check against automated submissions. Without JavaScript – or if you prefer a letter – you can reach us here. Under § 13.5 of the terms, text form is enough, so an e-mail will do.
LW IT Solutions Company Lukas Wójcik
al. Tadeusza Kościuszki 80/82, lok. 301
90-437 Łódź, Poland
stats4u@lukaswojcik.com
Out-of-court bodies
If it is about the handling of personal data, under Art. 77 GDPR you may complain to a supervisory authority at any time, without having asked us first. The competent authority for the provider is the Prezes Urzędu Ochrony Danych Osobowych (UODO), ul. Stawki 2, 00-193 Warsaw, Poland. You may equally turn to the supervisory authority of your place of residence or of your workplace.
The provider does not take part in dispute resolution proceedings before a consumer arbitration board; § 13.3 of the terms says so. The way to the courts is unaffected by this (§ 13.1, § 13.2).
What is binding is the wording of the terms and of the privacy policy; this page only summarises where to turn. Terms of service · Privacy policy